Privacy Policy

1. Introduction

At Scoopwell (accessible from scoopwell.ca), one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information we collect, how we use it, and how we safeguard it in connection with our pet waste removal services in Durham Region (Pickering, Ajax, Whitby, and Oshawa).

2. Information We Collect

When you book a pooper scooper subscription or use our pricing calculators, we collect standard operational data to process and complete your service successfully. This includes:

• Contact Information: Your full name, email address, and phone number to send service timing updates and invoices.
• Service Address: Your house address, municipality, and postal code so our field staff can navigate to your property.
• Gate Access & Pet Details: Gate lock codes, presence of aggressive watch dogs, and dog counts to ensure technician safety and thorough yard clearing.
• Payment Data: Credit card tokens are collected directly and processed securely by our certified third-party payment gateways (such as Stripe). We do not store raw card numbers on our servers.

3. How We Use Your Information

The details we gather are utilized solely to keep your lawn clean and your experience simple:

• Configuring optimal routing schedules for our Durham Region service routes.
• Sending automatic text notifications when our scoop technician is on their way and after your gate is triple-checked.
• Publishing digital invoices and monthly transaction histories in your billing portal.
• Improving the UX design and price estimations of our interactive widget platform.

4. Google API User Data & Authentication Policy

If you authenticate using Google Sign-In or connect to Google Auth platforms (such as Google Cloud platforms):

• We only request access to basic profile fields (such as your verified Email and Name) to simplify authentication.
• Our usage of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• We do not share any Google user profile information with third-party advertisers or external data brokers under any circumstances.

5. Data Security & Safety

We employ SSL/TLS encryption across all network transfers. Your customer accounts are safeguarded behind Firebase Authentication security guards. Scoopwell technicians undergo criminal background checks to ensure absolute safety inside your private perimeter.

6. Your Protection Rights

You possess complete rights to access, update, or permanently delete all files, addresses, and billing records under our control. If you wish to close your subscription account and request data purging, email our support directly at the address listed below.